Refund and Return Policy for Styleciteino
At Styleciteino, we aim to provide a hassle-free shopping experience. Our refund and return policy outlines the conditions under which you may return or request a refund for products purchased from our website, https://styleciteino.com. Please read the following details carefully.
1. Eligibility for Returns
You may be eligible to return products if:
- The product was purchased directly from Styleciteino’s website.
- The product is unused, in its original packaging, and in resalable condition.
- The return request is made within 30 days of the delivery date.
2. Return Process
To initiate a return, please follow these steps:
- Contact us via email at info@styleciteino.com or call us at (847) 998-0382 to request a return authorization.
- Provide your order number and the reason for the return.
- Once the return is approved, you will receive detailed instructions on how to return the product.
- The product must be securely packaged and returned to our designated return address.
- Please retain proof of shipping for tracking purposes.
3. Non-Returnable Items
The following items are non-returnable:
- Products marked as final sale or non-returnable at the time of purchase.
- Customized or personalized items.
- Digital products (such as downloadable software, licenses, or eBooks).
- Any products that have been used or damaged after delivery.
4. Refund Policy
- Once we receive your returned item, we will inspect it to ensure it meets the return criteria.
- If approved, a refund will be issued to the original payment method within 7-10 business days.
- Refunds will exclude original shipping charges unless the return is due to an error on our part (e.g., defective product, incorrect item sent).
- We do not process exchanges. If you’d like a different product, please return the original item and place a new order.
5. Return Shipping Costs
- The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item sent).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive returned items.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving the product.
- Include clear photos of the damaged or defective item.
- We will send you instructions on how to return the product and issue a refund or replacement, depending on availability.
7. Exchanges
- We do not offer direct exchanges. If you’d like a different product, please return the original item and place a new order.
- Refunds are processed according to the terms outlined above.
8. Customer Responsibilities
- Ensure that all return requests are submitted within 30 days of the delivery date.
- Provide accurate and complete information when initiating a return.
- Ensure the returned product is in its original condition and packaging.
9. Contact Information
For any inquiries regarding returns or refunds, please contact us at:
- Street: 2237 Swainwood Dr, Glenview, Illinois (IL), 60025
- Phone Number: (847) 998-0382
- Email: info@styleciteino.com
- Website: https://styleciteino.com/